Reschedule and Refund time limit
reschedule and refund must be made at least half an hour before departure time. Otherwise please goto departure station to refund/reschedule.
Reschedule only once
tickets can reschedule only once
Reschedule before departure
Within 48 hours before departure tickets can only be rescheduled the day of departure or before,otherwise please book another ticket, then refund the original ticket.
7+ days prior to departure
48 hours-15 days prior to departure
5% of ticket price
24-48 hours prior to departure
10% of ticket price
Within 24 hours before departure
20% of ticket price
During the Spring Festival travel season and ticket has rescheduled: 20% of ticket price
*Refund amount is subject to the railway authority.