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System Maintenance
Beijing time 23: 00- 6:00 for the system maintenance, 23: 00-00: 00 can continue to pay unfinished order. any other operations please visit your nearest railway station.
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Identity verification
Passenger verifies status displays as pending or not pass,please take valid ID (passport) card to your nearest railway station to verify identity.
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Mobile verification
After registering an account, you need to verify your phone number before purchase. After verification of the phone and the phone can be used to retrieve login password.
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Online pre-sale period
Online pre-sale tickets up to 30 days.
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Pay orders
Please pay order within 30 minutes (2 hours before driving is 10 minutes), otherwise the order will cancel.
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Reschedule and Refund Rules
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Tickets for children
children can not travel alone. An adult passenger is free to carry a child less than 1.2 meters. When child more than one, one for free, others have to buy tickets. Children height of 1.2 to 1.5 meters, can purchase tickets for children; more than 1.5 meters shall purchase adult tickets.
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Tickets pick up
After your tickets have been successfully purchased, go to any railway station or authorized ticket office in mainland China with a valid ID (this should be the same as the one used for your booking) and your ticket pickup number, which is the letter E followed by a series of numbers
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All dates and times are Beijing Time (UTC+8).